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Ian Bynoe Report on HS2 Ltd’s complaints handling and community engagement

21 April, 2016

This independent review is in response to a recommendation from the PHSO in her report of November 2015.

Detail

Ian Bynoe was appointed to carry out a review of HS2 Ltd’s complaints handling and community engagement. This followed a report by the Parliamentary and Health Services Ombudsman (PHSO) on an investigation into complaints about HS2 Ltd.

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